Statute

E-SHOP REGULATIONS

valid from 13/12/2024

E-SHOP REGULATIONS

Contents

  1. DEFINITIONS
  2. GENERAL PROVISIONS
  1. RULES OF USING THE STORE
  2. SERVICES PROVIDED ELECTRONICALLY
  3. PRODUCTS
  1. PAYMENT METHOD
  2. SHIPPING AND DELIVERY
  3. PRODUCT COMPLAINT
  1. OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT PROCEDURES

  1. DEFINITIONS
     Words or phrases written in capital letters have the meanings indicated below:

“Chat” – A service that allows you to ask Us questions live about the Store’s assortment, the Services We offer and the Store’s functionality;

“Working Days” – from Monday to Friday inclusive, excluding public holidays in Poland;

"Order Form" – an interactive form available in the Store, in which you provide your data necessary to complete the Order and specify certain terms and conditions of the Sales Agreement, in particular the method of delivery and payment;

"KC" – the Act of 23 April 1964, the Civil Code (consolidated text: Journal of Laws of 2024, item 1061, as amended);

“Customer” – You, the user of the Store, who is a Consumer;

"Consumer" – an adult natural person with full legal capacity who enters into a legal transaction with the Seller, including concluding a Distance Sale Agreement, not directly related to his or her business or professional activity;

"Client-Consumer" - You, a natural person concluding a contract directly related
with your business activity, when the content of this agreement indicates that it is not of a professional nature for you, resulting in particular from the subject of your business activity, made available under the provisions on the Central Register and Information on Business
and Business Activity Information;

Example: a natural person running a sole proprietorship business of reselling pet food buys candles "on invoice". The purchase of candles is not directly related to the business activity of this person, so he can be considered a Customer-Consumer in the scope of the sales contract for candles.

"Account" - Service enabling, among other things, placing Orders without having to fill out the Order Form each time, viewing the Order history, and changing data;

"Basket" - A Service that allows you to see the Products you have selected and allows you to set and modify the Order, in particular the quantity of Products purchased;

“Policy” – Privacy Policy, i.e. the document available at animalisland.eu/policies/privacy-policy , in which we provide all information on the processing of your personal data;

"Abandoned Cart" - Unfinished Order Reminder Service
and leaving the Products in the Basket;

"PT" - the Act of 16 July 2004 - Telecommunications Law (Journal of Laws of 2024, item 34)
as amended);

“Regulations” – this document indicating the rules for making purchases in the Store;

"GPSR Regulation" – Regulation (EU) 2023/988 of the European Parliament and of the Council of 9 May 2023 on general product safety, which specifies requirements for ensuring the safety of products placed on the European Union market, in particular those offered to consumers;

"Shop" - online store available at sklep.animalisland.eu;

"Seller" – we, Animal Island Sp. z o. o. with its registered office in Radom;

“Product” – a movable item currently available in the Store.

“ PKE ” – Act of 30 May 2014 on consumer rights (Journal of Laws of 2024, item 1234, as amended), regulating the rights of Consumers and the principles of concluding distance contracts;

"Sales Agreement" - a distance sales agreement concluded between the Customer,
and the Seller via the Store;

“Service” – services provided by us electronically, in particular the Basket, Account, Newsletter, Chat;

"U.Ś.UDE" – Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2024, as amended);

“Order” – a declaration of intent submitted by you using the Order Form and aiming directly at concluding a Sales Agreement.

 

  1. GENERAL PROVISIONS
  2. Animal Island Store, operating at animalisland.eu , is run by Animal Island Sp. z o. o. with its registered office in Radom, address: 26-600 Radom, ul. Marii Fołtyn 11, entered into the register of entrepreneurs of the National Court Register maintained by the District Court Lublin-Wschód in Lublin, 6th Commercial Division of the National Court Register under number 0000856742, NIP number 7962998028, REGON: 386846686 with the share capital of PLN 626 700.00.
  4. The Regulations define the rules for making purchases in the Store, in particular the rules and procedure for concluding Distance Sale Agreements via the Store and the rules for using Our Services provided electronically, as well as the rules for using the Store.
  6. When using the Store and Our Services, you are obliged to read and comply with the Regulations; in particular, it is prohibited to provide content of an illegal nature.
  8. You can access the Regulations free of charge at any time and place, download them and print them. The current Regulations are always available on the Store's website at eu/pages/regulamin-sklepu .
  9. We monitor compliance of all Products offered with applicable laws and safety standards. As part of these activities, we analyze your opinions, reports on the use of Products and guidelines from supervisory authorities.
  10. We cooperate with market surveillance authorities to ensure the safety of Products. We implement their recommendations and provide all required information regarding the safety of Products.
  11. In the case of products imported from outside the European Union, the Seller, acting as importer, undertakes to:
    1. verification of product compliance with GPSR provisions and other safety regulations, ensuring the availability of technical documentation and declarations of conformity, indicating on the packaging contact details enabling the identification of the importer.
  12. The regulations are effective from 13/12/2024.

  • TECHNICAL REQUIREMENTS
     For the proper functioning of the Store and the use of Our Services, you must:
  1. have a computer, laptop or other multimedia device with Internet access and an up-to-date version of a web browser,
  2. enable cookies and Javascript support in your web browser.

  1. RULES OF USING THE STORE
  1. The Store operates under the principles specified in the Regulations.
  2. The use of the Store is free of charge, voluntary and permitted for all who meet the technical requirements specified in point III of the Regulations.
  3. Using the Store is tantamount to your acceptance of the Terms and Conditions.
  4. It is your obligation to use the Store in a manner consistent with the Terms and Conditions, with respect for the law and good manners.
  5. In particular, it is prohibited to interfere with the operation of the Store, including changing the Store code, using or posting viruses, worms, Trojans, unauthorized extensions and other mechanisms that may have a negative impact on the operation of the Store.
  6. These Regulations also constitute the performance of the obligation referred to in art. 8 sec. 1 item 1 of the Act on the provision of services by electronic means (U.Ś.UDE) and art. 173 sec. 1 item 1 of the PT, and also take into account the obligations arising from the Act on Consumer Rights (PKE), in particular in the scope of information provided to the Consumer before concluding the Agreement.

  1. SERVICES PROVIDED ELECTRONICALLY

Within the Store we provide the following Services electronically:

  1. "Account"
  • In order to create an Account in the Store, you must provide the necessary data. Then, you must set a password and accept the Regulations and Policy and activate the "Register" button (or another button with equivalent content). Your login is the e-mail address provided during registration. Confirmation of the Account creation will be sent to the e-mail address you provided.
  • You can only create one Account in the Store with the same login/email address.
  • You are required to keep your password secret. Due to the risks associated with access to the Internet, we recommend that you change your password regularly, at least once every 30 days.
  • The Account service allows you to use the following functionalities:
    1. view order history,
    2. issuing Product ratings,
    3. the ability to add Products to favorites,
    4. setting notifications about the availability of specific Products,
    5. change of contact details,
    6. delivery information,
    7. payment information,
    8. access to your consents,
    9. access to payment methods.
  • The Account Service Agreement is concluded upon your receipt of confirmation of correct registration in the Store, sent to the e-mail address provided by you during registration. The Agreement is concluded for an indefinite period.
  • You may delete your Account at any time without giving a reason and incurring any costs. To exercise this right, send an e-mail to: sklep@animalisland.eu . Upon deletion of the Account, the Account Service Agreement is terminated.
  • In the event of your gross failure to comply with the Terms and Conditions, we are entitled to block your Account or even delete it, and the Account Service provision agreement shall be terminated.
    1. "Basket"
  • The Basket service is to facilitate placing an order for Products. Thanks to it, you can remember your choice of Products, entered discount codes, display a summary of the price and delivery costs.
  • The use of the Basket Service begins when you activate the button
    "Add to Cart" (or another button with equivalent content) located under the price, next to the Product photo, and ends when you place an Order or use the "Empty Cart" button (or another button with equivalent content). Adding Products to the Cart does not mean reserving them. The Cart remembers information about the Products you have selected even after you end your browser session or log out of your Account.
    1. "Chat"
  • When using the Store, you can contact Us using the Chat Service. To do this, activate the "Start chat" button (or another button with equivalent content) located in the lower right corner of the Store. Then enter the question you are interested in regarding the Store's assortment, the Services we offer or the Store's functionality.
  • The chat is conducted in a live chat format, which means that your questions will be answered
    During the Chat's operating hours, our employee/co-worker responds.
  • To stop using the Chat Service, close the Chat window.
  • We reserve the right not to answer questions that do not concern the Store's assortment, the Services we offer or the functionality of the Store or are vulgar or contrary to good customs.
    1. "Newsletter"
  1. We provide a Newsletter service, which consists of sending content that may interest you – as a customer of Our Store. In the Newsletter you can also find offers, discounts, promotions, discount coupons.
  2. To receive the Newsletter you should:
    1. meet the technical requirements specified in point III of the Regulations;
    2. connect online to the Store;
    3. have an active e-mail address;
    4. enter your e-mail address in the "Subscribe to Newsletter" box (the box may have a different inscription, but with equivalent content);
    5. press the "Sign Up" button (or another button with equivalent content).
  3. The service is provided free of charge for an indefinite period.
  4. The newsletter is usually sent twice a month.
  5. If you provided your email address and clicked the "Sign Up" button (or other
    with equivalent meaning) it means that you agree to receive the Newsletter (ordering commercial information).
  6. By subscribing to the Newsletter you accept its content.
    Regulations and consent to receive commercial information, in accordance with the Consumer Rights Act (PKE) and the Act on the provision of electronic services (U.Ś.UDE).
  7. After entering the correct data and clicking the "Sign Up" button (or another
    with equivalent content) you will receive a confirmation e-mail from us.
  8. You can unsubscribe from the Newsletter at any time by clicking on the link in each email. Unsubscription is tantamount to terminating the agreement for the provision of electronic services in this regard.
  9. Deactivation of the Newsletter Service may also occur at Our initiative if You fail to comply with the provisions of the Regulations.
  10. Upon deactivation of the Newsletter Service, we will stop sending its content to your e-mail address.
  11. You can re-order the Newsletter Service at any time.
  12. The Newsletter contains our information, promotional or advertising content. The graphic elements and content of the Newsletter are subject to copyright or other rights belonging to Us or third parties and are subject to legal protection. Any copying, modification and use of them in a manner inconsistent with the intended purpose and/or without Our consent may constitute a violation of the law.
    1. "Abandoned Basket"
  • We provide an Abandoned Cart Service, which means that if within
    If you do not confirm the Order within 25 hours of adding the Product to the Cart, we will send you an email or text message reminding you of the possibility of completing the Order.
  • The Abandoned Cart Service is available to unregistered Customers if they have agreed to receive commercial information or to registered Customers. You can cancel this Service by clicking on the link in the message sent to you reminding you of the possibility of completing the Order.
  • Any commercial information sent electronically, including emails reminding about an Abandoned Cart or Newsletter, is sent solely on the basis of your voluntary consent, in accordance with the Consumer Rights Act (PKE) and the Act on the provision of services by electronic means (U.Ś.UDE). You can withdraw your consent at any time, which does not affect the lawfulness of processing before its withdrawal.
    1. "Sharing and/or ability to download content"

The content of the Regulations is made available free of charge on the website animalisland.eu/regulamin -sklepu in a form that allows its free recording, storage and reproduction. The content contained in the Regulations may be recorded and reproduced by you using any technique on any media
for purposes related to the use of the Store and the Services provided therein.

  1. "The opportunity to ask us questions"
  • When using the Store, you have the opportunity to ask us questions about our Services. To do this, you should:
    1. meet the technical requirements specified in point III of the Regulations;
    2. connect online to the Store's website – animalisland.eu ;
    3. have an active e-mail address;
    4. provide your email address, name and surname and the text of your question in the "Ask us a question" box (the box may contain a different but equivalent text);
    5. press the "Send" button (the button may have a different but equivalent inscription).
    6. you can also contact the Store by phone at:
      +48 721 000 066.
  • The service is provided free of charge and on a one-time basis.
  • Using this Service constitutes acceptance of the Terms and Conditions.
  • We will respond to your question promptly, no later than within 14 Business Days of sending your question and providing the correct data.
  • We reserve the right not to answer questions that do not concern the Store's assortment, the Services we offer or the functionality of the Store or are vulgar or contrary to good customs.
    1. "Notify me of availability"
  • We provide the Notify about availability service, which means that if a given Product is not available in the Store and you want to know when it will be back in stock, you provide your e-mail address and a message will be sent to that address informing you that the Product is available again.
  • To receive the Availability Notification you should:
    1. meet the technical requirements specified in point III of the Regulations;
    2. connect online to the Store;
    3. have an active e-mail address;
    4. enter your email address in the "Notify about availability" box (the box may have a different inscription, but with equivalent content);
    5. press the "Notify about availability" button (or another with equivalent content).
    6. "Add to favorites"
  • We provide the Add to Favorites Service, which means that when you like a Product, you can add it to your list of favorite Products by checking the heart located at the top right of the Product.
  • To Add a Product to Favorites you should also:
    1. meet the technical requirements specified in point III of the Regulations;
    2. connect online to the Store;
  • The Add to Favorites service is available to registered customers.
  • The service is provided free of charge and for an indefinite period.

Using the Store Services is free of charge.

In the case of Digital Services or Digital Content that we provide to you, we ensure their compliance with the Agreement based on applicable law. If you notice a non-compliance of the Digital Service or Digital Content with the Agreement, please inform us and we will remove the non-compliance free of charge, within a reasonable time. In the event of persistent non-compliance, you have the right to a price reduction or withdrawal from the Agreement.

  1. PRODUCTS
  2. The products offered in the Store are new, free from physical and legal defects and have been legally introduced to the Polish and European Union markets.
  3. Products must be used in accordance with their intended purpose.
  4. The Store may have quantity restrictions regarding the number of pieces of a given Product that you can order in one Order. If the limit is exceeded, you will not be able to place an Order. In such a case, reduce the number of ordered Products in the Cart.
  5. All Products offered in our Store comply with the provisions of Regulation (EU) No. 2023/988 on general product safety (GPSR). The Products have undergone appropriate quality and safety tests, in accordance with applicable laws. In the event of any risks associated with the use of the Products, the Customer will be informed immediately and the Product withdrawal procedure will be carried out in accordance with the guidelines of the supervisory authorities.
  6. All Products offered in our Store are marked in a way that allows their identification, including information about the manufacturer, importer (if applicable), batch number or other unique identifier. You will find this information on the packaging or in the documentation included with the Product.
  7. In the event of detection of product-related hazards, identification of defective batches will be possible based on the markings on the packaging or in the documentation attached to the product. Information on batch numbers or other identifiers will be made available in communications addressed to Customers. The Seller undertakes to make such data available also to market surveillance authorities, in accordance with the requirements of the GPSR.
  8. We include instructions for use and warnings in Polish with each Product, in accordance with its intended use and safety requirements. It is your responsibility to familiarize yourself with this information before using the Product. We are not responsible for damages resulting from failure to follow these instructions.
  9. The Seller conducts constant monitoring of the safety of the offered products based on:
  1. Customer opinions and reports,
  2. data regarding product usage,

guidelines of market surveillance authorities. Any incidents related to product safety are analyzed and reported to the appropriate supervisory authorities within the deadlines provided for by law. The seller takes action to eliminate the risk, including withdrawing the product from the market or updating the instructions for use.

  • CONCLUSION OF A SALES AGREEMENT
  1. Before concluding the Sales Agreement, we will provide you with all information required by law, including the main features of the Product, its price, delivery costs, your right to withdraw from the agreement and the rules for filing complaints.
  2. Product descriptions together with prices constitute an invitation to conclude a contract (commercial information), and not an offer within the meaning of the Civil Code. By placing an Order, you are making an offer to purchase the indicated Product at the price and with the features specified in the Product description.
  3. You can place Orders in the Store via the Store 7 days a week, 24 hours a day, all year round. The Store processes Orders during Store business hours, i.e. from 8:00 to 16:00 on Business Days. Orders placed on Business Days after 15:00, on Saturdays, Sundays and public holidays, will be processed on the next Business Day.
  4. To place an Order via the Store, follow the instructions below:
    1. select the Product you are interested in and then activate the "Add to cart" button (or another button with equivalent content) located under the description of the selected Product;
    2. go to the Cart, which is located in the upper right corner of the Store;
    3. if you do not have an Account, complete the Order Form by entering the following data: name and surname, address to which the Product is to be delivered, e-mail address, telephone number;
    4. if you have an Account, verify the data provided and add the delivery address if you have not previously saved it or it is different from the one you previously provided;
    5. select delivery method and payment method;
    6. select the "Buy and pay" button (or another button with equivalent content).
  5. The order is placed when its content is confirmed and you accept the Regulations and the Policy by checking the appropriate box.
  6. In case of choosing the payment option indicated in point IX section 1 letter a of the Regulations, any Order that is not paid within 72 hours from the moment of placing will be automatically canceled .

After placing an Order, we will send a confirmation of its placement to the email address you provided. Depending on the payment method you have chosen, you will receive appropriate information about the acceptance of the Order for execution. Information about the acceptance of the Order for execution is Our declaration of acceptance of the offer
and upon your receipt thereof, the Sales Agreement is concluded.

  • PRODUCT PRICE
  1. Prices in the Store are given in Polish zloty and are gross prices (include VAT). Prices do not include shipping costs, which depend on the method of payment and delivery you choose.
  2. The total price of the Order consists of the price for the Product indicated in the Store and the costs of the method of payment and delivery of the Product.
  3. We reserve the right to change the prices of Products in the Store, introduce new Products for sale, conduct and cancel promotional campaigns, or introduce changes to them in accordance with the standards of the Civil Code and other legal regulations.
  4. The price of the Product displayed in the Store is binding at the time of your placing an Order. This price will not change regardless of price changes in the Store after you place your Order.
  5. In the Store, in addition to the price of the Product, the lowest price will be visible for comparison purposes.

If we introduce a price reduction for a Product, we will provide information about the lowest price for that Product in the last 30 days before the reduction was introduced. For Products available for sale for less than 30 days, we will display the lowest price since the sale began.

  1. PAYMENT METHOD
  2. You have the option to pay for your Order according to your choice:
    1. you can pay using the Blue Media service, which offers the following payment methods: Blik, online bank transfer, Google Pay and VISA and Mastercard payment cards;
    2. you can pay on delivery. Payment of the price to the person delivering the parcel will be a condition for the delivery of the parcel.
  3. The ability to choose a specific online payment method may be temporarily limited for technical reasons. You can choose from the payment options available in the Store at the time of placing an Order.
  4. All Orders are payable in Polish zloty (PLN). Payment made for the Product price and delivery costs includes all applicable taxes and fees (public levies).
  5. We issue proof of purchase (receipt or invoice) in accordance with applicable law. By placing an Order, you agree to receive an electronic invoice or an electronic version of the receipt at the provided e-mail address.

  1. SHIPPING AND DELIVERY
  1. We are obliged to deliver the Product to you free from defects, except in the situations described
    in point XI paragraph 13 of the Regulations.
  2. You select the Product delivery method during the Order placing process.
  3. The delivery time of the Product to the Customer is up to 14 Business Days, unless a shorter period is specified in the description of the Product or when placing the Order.
  4. The time it takes us to prepare the Order for shipping is always presented
    on the subpage of a given Product and is counted from the day (start of the delivery period):
    1. receipt of the receivables on our bank account or settlement account,
      when you choose the payment method indicated in point IX section 1 letter a of the Regulations,
    2. conclusion of the Sales Agreement – ​​when you select the payment method indicated in point IX section 1 letter b and c of the Regulations.
  5. The above time should include the time of delivery of the Product by a given carrier, which depends on the form of delivery you choose.
  6. Products purchased in the Store are shipped within Poland, in particular
    via couriers: DHL and InPost.
  7. Information about delivery costs is provided during the Order placing process.
  8. When receiving a package delivered by a courier, check in their presence the completeness of the package, the condition of the external packaging and the condition of the ordered Product. If you find damage to the package, draw up a damage report with the courier, in two identical copies signed by you and the courier. This procedure will facilitate and speed up the complaint handling process.
  9. You can submit a complaint regarding irregularities related to delivery – at your discretion – to the entity providing the postal or courier (transport) service or to Us. The entity providing the postal or courier (transport) service considers complaints in accordance with the rules applicable to that entity. Information on the complaint procedures used by the entity providing the postal or courier (transport) service is provided by that entity.
  10. If you wish to file a complaint to us regarding the delivery, you can do so by e-mail to the following address: sklep@animalisland.eu or by post to the following address: Animal Island sp. z oo 26-600 Radom, ul. Marii Fołtyn 11.
  11. Complaints are considered no later than within 14 (fourteen) days from the date of receipt of the complaint by Us. You will be informed about the resolution of the complaint via e-mail to the e-mail address provided by You or by post to the address provided by You (depending on the method of filing the complaint or the request included in the complaint).

  1. PRODUCT COMPLAINT
  2. The Customer-Consumer is not able to make a complaint about the Product.
  3. If you are a Consumer, we are liable to you under the warranty for physical defects of the purchased Product under the terms specified in generally applicable legal provisions, in particular in the Civil Code and the Consumer Rights Act of 30 May 2014. The following provisions apply only to the Consumer.
  4. A product is considered to have physical defects if it is inconsistent with the Sales Agreement, in particular:
    1. it does not have the properties that an item of this type should have due to the purpose specified in the Sales Agreement or resulting from the circumstances or intended use;
    2. does not have the properties that we assured about, including by providing a sample or model;
    3. it is not suitable for the purpose you informed us about when concluding the Sales Agreement and we did not raise any objection to such intended use;
    4. was released in an incomplete state.
  5. We are liable under the warranty if a physical defect is discovered before eight years have passed from the date of delivery of the Product.
  6. We do not provide a guarantee for Products offered in the Store, unless otherwise indicated in the Product description. Exercising warranty rights (if the Product is covered by a guarantee) does not affect Our liability under the warranty.
  7. Reports of physical or legal defects relating to Products may be submitted:
    1. by e-mail, to the e-mail address sklep@animalisland.eu,
    2. in writing to our address: Animal Island sp. z o. o. 26-600 Radom, ul. Marii Fołtyn 11.
  8. The report of physical or legal defects should include:
    1. details of the person submitting the complaint (name and surname, correspondence address, optionally – e-mail address and contact telephone number),
    2. indication of the reason for the complaint and the content of the request,
    3. the Order number which appears in the Order acceptance confirmation,
    4. The original or a copy of the proof of purchase (e.g. receipt or invoice) may make it easier to submit a complaint, but is not necessary to submit it.
  9. Unless a shorter time for handling a complaint results from mandatory provisions of law, complaints are handled by us within 14 days of their receipt. You will be notified immediately of any missing information in the complaint. Together with such notification, we will send you information on how you can correct the missing information in the complaint.
  10. We will inform you about the method of handling your complaint by letter sent to the address provided in the complaint or by e-mail – depending on how the complaint was submitted.
  11. The method of handling the complaint depends on your request. According to art. 560-561 of the Civil Code, if the sold Product has a defect:
    1. first, the Consumer may request the repair or replacement of the Product,
    2. in the event that the Seller refused to bring the Product into compliance
      with the contract or has not brought the Product into conformity with the contract or the lack of conformity of the Item with the contract persists despite the Seller attempting to bring the Product into conformity with the contract or the lack of conformity of the Product with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior use of the protection measures indicated in letter a or it clearly follows from the Seller's statement or the circumstances that he will not bring the Product into conformity with the contract within a reasonable time or without excessive non-conformity for you, then you may demand a reduction in the price of the Product or withdraw from the contract. However, you may not withdraw from the contract if the lack of conformity of the Product with the contract is immaterial. The reduced price must remain in such proportion to the price resulting from the contract in which the value of the Item that is not in conformity with the contract remains to the value of the Item that is in conformity with the contract. If the lack of conformity with the contract concerns only some of the Items delivered under the contract, you may withdraw from the contract only in respect of those Items, and also in respect of other Items acquired by you together with the non-conforming Items if you could not reasonably be expected to agree to retain only the conforming Items.
  12. If you request the exchange of the Product or removal of the defect or submit a declaration of a price reduction, specifying the amount by which the price is to be reduced, and We do not respond to this request within 14 days, your request will be deemed justified.
  13. You have the right to use out-of-court methods of handling complaints and pursuing claims.
  14. Our liability under warranty is excluded in cases provided for in applicable law, in particular:
    1. when you knew about the defect of the Product at the time of conclusion of the Sales Agreement (Article 557
      1 CC);
    2. if the Product does not have the properties publicly assured by another person indicated in Article 556(1) § 2 of the Civil Code, if we were not aware of these assurances or, judging reasonably, we could not have known them or they could not have influenced your decision to conclude the Sales Agreement, or if their content was corrected before the conclusion of the Sales Agreement.
  15. We inform you that your subjective feelings regarding your individual taste do not mean that the Product has defects within the meaning of the provisions of the Civil Code.
  16. If only some of the Products purchased by you are defective and can be separated from the Products free from defects without damaging them, your right to withdraw from the Sales Agreement is limited only to the defective items.
  17. In the event of detection of a threat related to the Product, the Seller will implement the procedure of withdrawing the product from the market. Customers may be informed by e-mail, SMS and messages on the main page of the Store. The information may include in particular:
  1. details regarding the identification of the defective product (e.g. batch number or product code), steps that the Customer should take (e.g. return of the product, exchange or destruction), information about a possible refund of the purchase price. The Seller undertakes to cooperate with the supervisory authorities in the field of risk management and reporting in accordance with applicable regulations.
    1. In the event of a product being withdrawn from the market, the Customer has the right to:
  3. return the product and receive a full refund,
  4. replace the product with a safe equivalent, if available,
  5. for detailed information on how to safely dispose of the product if its return is not possible. The seller undertakes to cover the costs of returning or replacing the product in the event of its withdrawal from the market due to safety risks.

  • CONTACT AND SERVICE COMPLAINTS
  1. We exercise due diligence to ensure the appropriate level of operation of Our Store. You have the right to report reservations and errors in the operation of the Store by writing to us by e-mail at: sklep@animalisland.eu , or by calling: +48 721 000 066.
  2. If you use Our Services, you have the right to report physical or legal defects by writing an e-mail to the following address: sklep@animalisland.eu.
  3. In your complaint or report of physical or legal defects, please provide:
    1. Your contact details, necessary to send a response to the complaint,
    2. a description of the irregularities in the Service or the functioning of the Store, and your expectations related to them.
  4. We may ask you to provide additional information to the extent necessary to provide a complete response.
  5. Complaints and notifications will be considered immediately after receiving full information, no later than within 14 days. We will notify you immediately of the decision regarding the complaint or notification by e-mail to the e-mail address provided in the notification.
  6. You can report any issues related to the safety of the Products, including potential threats to health or life, to us by sending a message to the following address: sklep@animalisland.eu or by phone: +48 721 000 066. We analyze all reports and take appropriate actions within no more than 14 days.

  • RIGHT OF WITHDRAWAL FROM THE CONTRACT
  1. You have the right to withdraw from the Sales Agreement within 14 calendar days from the date of delivery. You do not have to provide a reason for withdrawing from the Sales Agreement or incur costs in connection with this, except for additional costs resulting from your choice of delivery method other than the cheapest delivery method offered by Us and the costs of returning the Product to Us.
  2. The returned Product must not bear traces of use. You are responsible for any reduction in the value of the Product resulting from its use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product, and We may require you to cover the costs associated with this.
  3. In order to withdraw from the Sales Agreement, you must inform us clearly
    about your decision. The model declaration of withdrawal is attached as Annex 1 to the Regulations. You can use it.
  4. In order to meet the deadline for withdrawal from the Sales Agreement specified in point XII
    1 of the Regulations, it is sufficient to send us information about your willingness to use
    the right of withdrawal, before the expiry of this period, to our e-mail address sklep@animalisland.eu .
  5. You are obliged to return the Product to Us immediately, no later than within 14 calendar days from the date of withdrawal from the Sales Agreement.
  6. The returned Product must be appropriately secured and packaged and sent to the following address:
    Animal Island sp. z o. o. ul. Marii Fołtyn 11, 26-600 Radom
  7. We are obliged to immediately, no later than within 14 calendar days from the date of your withdrawal from the Sales Agreement, refund all payments made by you, including the costs of delivery of the Product, with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us.
  8. We will refund your payment using the same payment method you chose or by traditional bank transfer.
  9. The right of withdrawal does not apply in relation to the Sales Agreement:
    1. where the subject of the provision is a non-prefabricated item, manufactured according to your specifications or intended to meet your individual needs;
    2. where the subject of the service is an item that spoils quickly or has a short shelf life;
    3. where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.

  • PERSONAL DATA
  1. We undertake to process your personal data in accordance with generally applicable legal provisions, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), with an emphasis on the use of technical and organizational measures appropriately adapted to the personal data being processed.
  2. We may process your personal data to inform you about risks related to Products or their withdrawal from the market. This processing is carried out in accordance with the provisions on the protection of personal data, in particular in accordance with the GDPR.
  3. Regulations regarding the protection of personal data can be found in the Privacy Policy:

animalisland.eu/policies/privacy-policy.

 

  1. OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT PROCEDURES
     If the complaint procedure does not bring the result you expect, you can use, among others:
  2. Mediation conducted by the relevant Voivodship Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
  3. Assistance from the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which the application should be submitted
    to have the case considered by an arbitration court. As a rule, the proceedings are free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
  4. Free assistance from the municipal or district consumer ombudsman.
  5. The ODR online platform available at: https://ec.europa.eu/consumers/odr/.

  • COPYRIGHT
     We own the copyright to all articles and content posted
    in the Store. Unless otherwise stated, all images, graphics, and other creative elements are protected by copyright or trademark protection rights
    and are owned by Us or licensed by Us. We do not consent to their copying or reproduction in any way.

  • RESPONSIBILITY

For technical reasons, there may be temporary irregularities in the functioning of the Store, including service interruptions related to its modernization. In such cases, we will make every effort to inform you about the expected duration of the difficulties and their end. The Administrator is not responsible for interruptions in the operation of the Store resulting from reasons beyond its control, such as telecommunications network failures, force majeure or third-party interference. The above also includes temporary deactivation of access to the Store due to its modernization.

  • CHANGES TO REGULATIONS
    1. We reserve the right to change the content of the Regulations for important reasons, such as:
    2. in the event of a change in regulations – the need to adapt the Regulations to legal provisions that have a direct impact on the content of the Regulations and result in the need to modify them in order to maintain compliance with the law;
    3. the need to adapt the Regulations to recommendations, orders, rulings, provisions, interpretations, guidelines or decisions of authorized public authorities;
    4. expansion or change of the functionality of the Store, including the introduction of new services provided electronically or changes to existing functionalities of the Store;
    5. change of technical conditions for the provision of services electronically;
    6. the need to remove any ambiguities, errors or typographical errors that may have occurred in the Regulations;
    7. change of contact details, names, identification numbers, e-mail addresses or links provided in the Regulations;
    8. counteracting abuse;
    9. improving the quality of service;
    10. technical change to the process of concluding Sales Agreements via the Store.
  1. Any change to the content of the Regulations is effective upon posting the new Regulations in the Store or on the date indicated in the message about the change to the Regulations posted in the Store.
  2. In the case of the Account Service, the amended Regulations are binding on you if the requirements specified in Article 384 of the Civil Code have been met, i.e.: you have been properly notified
    about its changes and you have not terminated the contract within 14 calendar days from the date of notification.
  3. If a change to the Regulations results in the introduction of any fees, you have the right to withdraw from the Agreement.
  4. If you are registered in the Store, you will be informed of any changes to the Regulations by sending a message to the e-mail address you provided during registration.
  5. If you do not accept the new Regulations, you may delete your Account free of charge within 30 days from the date of notification of the change to the Regulations. The change to the Regulations does not affect the content and terms of the Sales Agreements concluded by you before the change to the Regulations.
  6. The current Terms and Conditions are always available in the Store.

  • FINAL PROVISIONS
  1. Each Order placed in the Store constitutes a separate Sales Agreement
    and requires separate acceptance of the Regulations. The Sales Agreement is concluded for a period of time
    and in order to fulfill the Order.
  2. Agreements concluded pursuant to the Regulations are in Polish.
  3. In the event of a potential dispute before a common court, the competent court will be the court of general jurisdiction in accordance with applicable regulations.
  4. None of the provisions of the Regulations exclude or in any way limit your rights resulting from the provisions of the law. In matters not regulated in the Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of services by electronic means (U.Ś.UDE) - with the exception of art. 10, and the provisions of the Act on consumer rights (PKE), as well as other relevant provisions of Polish law shall apply.