Statute

The current version of the Regulations has been adopted and is valid from January 1, 2023.




I. DEFINITIONS

Words or phrases written with capital letters have the meanings indicated below:

  1. "Chat" - A service that allows you to ask us live questions about the Store's assortment, the Services we offer and the functionality of the Store.



  1. "Business Days" - from Monday to Friday inclusive, except public holidays in Poland.



  1. "Order Form" - an interactive form available in the Store, in which you provide your data necessary to complete the Order and specify some terms of the Sales Agreement, in particular the method of delivery and payment.



  1. "KC" - Act of April 23, 1964, Civil Code (Journal of Laws 1964, No. 16, item 93, as amended).



  1. "Customer" - you, the Store user, who is a Consumer.



  1. "Consumer" - an adult natural person with full legal capacity, concluding a legal transaction with the Seller, including concluding a Distance Sales Agreement, not directly related to his or her business or professional activity.



  1. "Client-Consumer" - you, a natural person concluding a contract directly related to your business activity, when the content of this contract shows that it is not of a professional nature for you, resulting in particular from the subject of your business activity, made available under the provisions of on the Central Registration and Information on Economic Activity.
    Example: a natural person running a sole proprietorship resale of pet food buys candles "on invoice". The purchase of candles is not directly related to the business activity of this person, so he or she can be considered a Customer-Consumer within the scope of the candle sales contract.



  1. “Account” – A service that enables, among others, placing Orders without completing the Order Form each time, viewing Order history, changing data.



  1. "Basket" - a Service thanks to which the Products you have selected are visible and you have the opportunity to determine and modify the Order, in particular the number of Products purchased.



  1. "Policy" - Privacy Policy, in which we provide all information on the processing of your personal data.



  1. "Abandoned cart" - A reminder service about an unfinished order and Products left in the Cart.



  1. "PT" - Act of July 16, 2004, Telecommunications Law (consolidated text: Journal of Laws of 2021, item 576, as amended).



  1. "Regulations" - this document specifying the rules for making purchases in the Store.



  1. "Store" - online store available at animalisland.eu



  1. "Seller" - we, Animal Island Sp. z o. o



  1. "Product" - a movable item currently available in the Store.



  1. "Sales Agreement" - a distance sales agreement concluded between the Customer and the Seller via the Store.



  1. "Service" - services provided by us electronically, in particular Basket, Account, Newsletter, Chat.



  1. "UŚ.UDE" - Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended).

 

II. GENERAL PROVISIONS



  1. Animal Island store, operating at animalisland.eu , is run by Animal Island Sp. z o. o. with its registered office in Radom, address: 26-600 Radom, ul. Marii Fołtyn 11, entered into the register of entrepreneurs of the National Court Register kept by the District Court Lublin-Wschód in Lublin, 6th Commercial Division of the National Court Register under the number 0000989808 , with the NIP number 7962998028 REGON: 522961965 with share capital of PLN 10,000.00.



  1. The Regulations define the rules for making purchases in the Store, in particular the rules and procedure for concluding Distance Sales Agreements via the Store and the rules for using Our Services provided electronically, as well as the rules for using the Store.



  1. When using the Store and Our Services, you are obliged to read and comply with the Regulations, in particular, providing illegal content is prohibited.



  1. You can gain free access to the Regulations at any time and place, download them and print them out. The current Regulations are always available on the Store's website



  1. The Regulations are valid from January 1, 2023.

 

III. TECHNICAL REQUIREMENTS

For the proper functioning of the Store and the use of Our Services, you must:

  1. have a computer, laptop or other multimedia device with Internet access and an up-to-date version of a web browser,



  1. enable cookies and Javascript support in your web browser.

 

IV. RULES OF USE OF THE STORE



  1. The store operates on the terms set out in the Regulations.



  1. The use of the Store is free of charge, voluntary and permitted to everyone who meets the technical requirements specified in point. III of the Regulations.



  1. Using the Store is tantamount to your acceptance of the content of the Regulations.



  1. Your obligation is to use the Store in a manner consistent with the content of the Regulations, with respect for legal provisions and good manners.



  1. In particular, it is prohibited to interfere with the operation of the Store, including changing the Store's code, using or uploading viruses, worms, Trojans, unauthorized extensions and other mechanisms that may have a negative impact on the operation of the Store.



  1. These Regulations also constitute the fulfillment of the obligation referred to in Art. 8 section 1 point 1 of the UŚUDE and Art. 173 section 1 point 1 PT

 

V. SERVICES PROVIDED ELECTRONICALLY



  1. As part of the Store, we provide the following Services electronically:





    1. Account

1) In order to create an Account in the Store, you must provide the necessary data. Then, set a password and accept the Regulations and Policy and activate the "Register" button (or another one with equivalent content). Your login is the e-mail address provided during registration. Confirmation of creating an Account will be sent to the e-mail address you provided.

2) You can only create one Account in the Store with the same login/email address.

3) You are obliged to keep your password secret. Due to the risks associated with access to the Internet, we recommend changing your password regularly, at least once every 30 days.

4) The Account Service allows you to use the following functionalities:

4a. view order history,
4b. issuing Product ratings,
4c. ability to add Products to favorites,
4d. setting notifications about the availability of Product data,
4e. change of contact details,
4f. delivery information,
4g. payment information,
4 hours. access to your consents,
4i. access to payment methods.

5) The contract for the provision of the Account Service is concluded when you receive confirmation of correct registration in the Store, sent to the e-mail address provided by you during registration. The contract is concluded for an indefinite period.

6) You can delete your Account at any time without giving a reason or incurring any costs. To exercise this right, send an e-mail to: sklep@animalisland.eu . When the Account is deleted, the contract for the provision of the Account Service is terminated.

7) In the event of gross non-compliance with the Regulations by you, we are entitled to block your Account or even delete it, and the contract for the provision of the Account Service shall be terminated.

    1. Basket

1) The Basket service is intended to facilitate placing an order for Products. Thanks to it, you can remember the selection of your Products, entered discount codes, and display a summary of the price and delivery costs.

2) The use of the Cart Service begins when you activate the "Add to Cart" button (or another one with equivalent content) located under the price, next to the Product photo, and ends when you place an Order or use the "Empty Cart" button (or another with equivalent content). Adding Products to the Cart does not constitute their reservation. The shopping cart remembers information about the Products selected by you even after ending the browser session or logging out of the Account.

    1. Chat

1) When using the Store, you can contact us using the Chat Service. To do this, activate the "Start chat" button (or another one with equivalent content) located in the lower right corner of the Store. Then enter the question you are interested in regarding the Store's assortment, the Services we offer or the functionality of the Store.

2) The chat is conducted in the form of a live chat, which means that your questions are answered by our employee/collaborator during the chat hours.

3) To stop using the Chat Service, close the Chat window.

4) We reserve the right not to answer questions that do not concern the Store's assortment, the Services we offer and the functionality of the Store, or are vulgar or contrary to good manners.

    1. Newsletter

1) We provide a Newsletter service, which consists in sending content that may interest you - as a customer of our Store. In the Newsletter you can also find offers, discounts, promotions and discount coupons.

2) To receive the Newsletter you should:

2a. meet the technical requirements specified in point III of the Regulations;
2b. connect online to the Store;
2c. have an active e-mail address;
2d. enter your e-mail address in the "Subscribe to the Newsletter" box (the box may have a different inscription, but with equivalent content);
2e. press the "Sign up" button (or another one with equivalent content).

3) The service is provided free of charge for an indefinite period of time.

4) The newsletter is usually sent twice a month.

5) If you have provided your e-mail address and clicked the "Subscribe" button (or another one with equivalent meaning), it means that you consent to receiving the Newsletter (ordering commercial information).

6) Subscribing to the Newsletter is tantamount to your acceptance of the content of the Regulations.

7) After providing correct data and clicking the "Sign up" button (or another one with equivalent content), you will receive a confirmation e-mail from us. To complete the registration, click on the activation link received.

8) You can unsubscribe from receiving the Newsletter at any time by clicking the link in each e-mail. Resignation is tantamount to termination of the contract for the provision of electronic services in this respect.

9) The Newsletter Service may also be deactivated on our initiative if you do not comply with the provisions of the Regulations.

10) When you deactivate the Newsletter Service, we will stop sending its content to your e-mail address.

11) You can re-order the Newsletter Service at any time.

12) The newsletter contains our information, promotional or advertising content. The graphic elements and content of the Newsletter are subject to copyright or other rights of us or third parties and are subject to legal protection. Any copying, modification and use of them in a manner inconsistent with their intended purpose and/or without our consent may constitute a violation of the law.

    1. Abandoned cart

1) We provide the Abandoned Cart Service, which means that if you do not confirm the Order within 25 hours of adding the Product to the Cart, we will send you an e-mail or text message reminding you that you can complete the Order.

2) The Abandoned Cart Service is available to unregistered Customers who have agreed to receive commercial information or to registered Customers. You can unsubscribe from this Service by clicking on the link in the message sent to you reminding you to complete the Order.

    1. Sharing and/or ability to download content;

We make the content of the Regulations available free of charge on the website in a form that enables its free recording, storage and reproduction. The content contained in the Regulations may be recorded and reproduced by you using any technique on any media for purposes related to the use of the Store and the Services provided within it.

    1. Possibility to ask us questions

1) By using the Store, you have the opportunity to ask Us questions about Our Services. For this purpose you should:

1a. meet the technical requirements specified in point III of the Regulations;
1b. connect online to the Store's website - animalisland.eu ;
1c. have an active e-mail address;
1d. provide your e-mail address, name and surname and question content in the "Ask us a question" box (the box may contain a different but equivalent text);
1e. press the "Send" button (the button may have a different but equivalent inscription).
1f. you can also contact the Store by phone at: +48 721 000 066.

2) The service is provided free of charge and on a one-time basis.

3) Using this Service is tantamount to accepting the content of the Regulations.

4) We will respond to your question immediately, no later than within 14 Business Days from sending your inquiry and providing correct data.

5) We reserve the right not to answer questions that do not concern the Store's assortment, the Services we offer and the functionality of the Store, or are vulgar or contrary to good manners.

    1. add to Favorites

1) We provide the Add to Favorites Service, which means that when you like a Product, you can add it to the list of your favorite Products by checking the heart located at the top right of the Product.

2) To Add a Product to Favorites, you should also:

2a. meet the technical requirements specified in point III of the Regulations;
2b. connect online with the Store;

3) The Add to favorites service is available to registered customers.

4) The service is provided free of charge and for an indefinite period of time.

    1. Notify about availability

1) We provide the Notify about availability service, which means that when a given Product is not in the Store and you want to know when it will be available again, you provide your e-mail address and a message will be sent to this address informing you that the Product is available again.

2) To receive Availability Notification you should:

2a. meet the technical requirements specified in point III of the Regulations;
2b. connect online to the Store;
2c. have an active e-mail address;
2d. provide your e-mail address in the "Notify me about availability" box (the box may have a different inscription, but with equivalent content);
2e. press the "Notify about availability" button (or another one with equivalent content).

  1. Using the Store Services is free of charge.

VI. PRODUCTS



  1. The products offered in the Store are new, free from physical and legal defects and have been legally introduced to the Polish and European Union markets.



  1. Products should be used for their intended purpose.



  1. The Store may have quantitative restrictions on the number of pieces of a given Product that you can order as part of one Order. If the limit is exceeded, it will not be possible to place an Order. In such a case, reduce the number of the ordered Product in the Cart.

 

VII. CONCLUSION OF A SALES AGREEMENT



  1. Product descriptions and prices constitute an invitation to conclude a contract (commercial information), and not an offer within the meaning of the Civil Code. When placing an Order, you make an offer to purchase the indicated Product at the price and with the features specified in the Product description.



  1. You can place Orders in the Store via the Store 7 days a week, 24 hours a day, all year round. The Store processes Orders during the Store's working hours, i.e. from 8 a.m. to 4 p.m. on Business Days. Orders placed on Business Days after 15:00, on Saturdays, Sundays and holidays, will be processed on the next Business Day.



  1. To place an Order via the Store, follow the instructions below:





    1. select the Product you are interested in, and then activate the "Add to cart" button (or another one with equivalent content) located under the description of the selected Product;



    1. go to the Cart, which is located in the upper right corner of the Store;



    1. if you do not have an Account, complete the Order Form by entering the following data: name and surname, address to which the Product is to be delivered, e-mail address, telephone number;



    1. if you have an Account, verify the provided data and add the delivery address if you have not saved it before or it is different from the one previously provided by you;



    1. choose the delivery method and payment method;



    1. select the "Buy and pay" button (or another one with equivalent content).

 



  1. The order is placed when its content is confirmed and you accept the Regulations and Policy by checking the appropriate box.



  1. If you choose the payment option indicated in point IX section 1 letter a. Regulations. An order that is not paid within 72 hours from the date of submission will be automatically canceled.



  1. After placing the Order, we will send confirmation of its submission to the e-mail address you provided. Depending on the payment method you choose, you will receive appropriate information about the acceptance of the Order for processing.



  1. Information about the acceptance of the Order for execution is our declaration of acceptance of the offer and upon its receipt by you, a Sales Agreement is concluded.

 

VIII. PRICE OF PRODUCTS



  1. Prices in the Store are given in Polish zloty and are gross prices (including VAT). Prices do not include shipping costs, which depend on the payment and delivery method you choose.



  1. The total price of the Order includes the price for the Product indicated in the Store and the costs of payment and delivery of the Product.



  1. We reserve the right to change the prices of Products in the Store, introduce new Products for sale, conduct and cancel promotional campaigns, or make changes to them in accordance with the provisions of the Civil Code and other legal provisions.



  1. The Product price displayed in the Store is binding at the time you place your Order. This price will not change regardless of price changes in the Store after you place the Order.



  1. In the Store, in addition to the price of the Product, in order to compare the reduced price, the lowest price of the Product from the last 30 days will be visible.

 

IX. PAYMENT METHOD



  1. You can pay for the Order according to your choice:





    1. you can pay using the Blue Media website, which offers the following payment methods: Blik, online bank transfer, Google Pay and VISA and Mastercard payment cards;



    1. you can pay upon delivery. Payment of the price to the person delivering the parcel will be a condition for the delivery of the parcel.

 

  1. The ability to select a specific online payment method may be temporarily limited for technical reasons. You can choose from the payment options available in the Store when placing an Order.



  1. All orders are payable in Polish zloty (PLN). Payment made for payment of the Product price and delivery costs includes all applicable taxes and fees (public levies).



  1. We issue proof of purchase (receipt or invoice) in accordance with applicable law. By placing an Order, you consent to receiving an electronic invoice or an electronic version of the receipt to the provided e-mail address.

 

X. SHIPPING AND DELIVERY



  1. We are obliged to provide you with a Product without defects, except for the situations described in point. XI section 13 of the Regulations.



  1. You choose the method of delivery of the Product during the ordering process.



  1. The delivery time of the Product to the Customer is up to 14 Business Days, unless a shorter time is specified in the description of a given Product or when placing the Order.



  1. The time needed to prepare the Order for shipment by Us is each time presented on the subpage of a given Product and is counted from the day (beginning of the delivery period):





    1. the amount due is transferred to our bank account or settlement account when you choose the payment method indicated in point IX section 1 letter a of the Regulations,



    1. conclusion of the Sales Agreement - when you choose the payment indicated in point IX section 1 letter bc of the Regulations.

 

  1. The above time should include the time of delivery of the Product by a given carrier, which depends on the form of delivery you have chosen.



  1. Products purchased in the Store are shipped within Poland, in particular via couriers: DHL and InPost.



  1. Information about delivery costs is provided during the ordering process.



  1. When collecting the parcel delivered by the courier, check in his presence the completeness of the parcel, the condition of the outer packaging and the condition of the ordered Product. If you discover damage to the shipment, prepare a damage report with the courier in two identical copies signed by you and the courier. This procedure will facilitate and speed up the complaint handling process.



  1. You can submit a complaint regarding irregularities related to delivery - at your choice - to the entity providing the postal or courier (transport) service or to us. The entity providing postal or courier (transport) services considers complaints in accordance with the rules applicable to this entity. Information about complaint procedures used by the entity providing postal or courier (transport) services is provided by this entity.



  1. If you want to submit a complaint to us related to delivery, you can do it by e-mail to: sklep@animalisland.eu , via the electronic form on the Website or by post to the following address: Animal Island Sp. z o. o. 26-600 Radom, ul. Marii Fołtyn 11.



  1. Complaints are considered no later than within 14 (fourteen) days from the date of receipt of the complaint by us. You will be informed about the resolution of the complaint via e-mail to the e-mail address provided by you or by post to the address provided by you (depending on the method of submitting the complaint or the request included in the complaint).

 

XI. PRODUCT COMPLAINT



  1. The Customer-Consumer is not able to complain about the Product.



  1. If you are a Consumer, we are liable to you under the warranty for physical defects of the purchased Product in accordance with the principles set out in generally applicable law, in particular the Civil Code and the Act on Consumer Rights of May 30, 2014. The following provisions apply only to the Consumer.



  1. The product is considered to have physical defects if it is inconsistent with the Sales Agreement, in particular:





    1. there are no properties that an item of this type should have due to the purpose specified in the Sales Agreement or resulting from the circumstances or purpose;



    1. does not have properties that we have guaranteed to exist, including by providing a sample or design;



    1. it is not suitable for the purpose you informed us about when concluding the Sales Agreement, and we have not raised any objections to its intended use;



    1. was released incomplete.

 



  1. We are liable under the warranty if a physical defect is discovered within eight years from the date of release of the Product.



  1. We do not provide a warranty for the Products offered in the Store, unless otherwise indicated in the Product description. The exercise of warranty rights (if the Product is covered by warranty) does not affect our warranty liability.



  1. Reports of physical or legal defects regarding Products may be reported:





    1. by e-mail, to the e-mail address sklep@animalisland.eu ;



    1. in writing, to our address Animal Island Sp. z o. o. 26-600 Radom, ul. Marii Fołtyn 11.

 



  1. Reporting physical or legal defects should include:





    1. details of the person submitting the complaint (name and surname, correspondence address, optionally - e-mail address and contact telephone number),



    1. indication of the reason for the complaint and the content of the request,



    1. Order number, which appears in the confirmation of acceptance of the Order,



    1. the original or copy of proof of purchase (e.g. receipt or invoice) may facilitate filing a complaint, but is not necessary to file a complaint.

 



  1. Unless a shorter complaint handling time results from mandatory provisions of law, we process complaints within 14 days of their receipt. You will be notified immediately about any missing claims. Together with such a notification, we will send you information on how you can supplement the gaps in the complaint.



  1. We will notify you about how the complaint will be handled by a letter sent to the address provided in the complaint or by e-mail - depending on how the complaint was submitted.



  1. The method of handling a complaint depends on your request. Pursuant to Art. 560-561 CC, if the sold Product has a defect:





    1. first of all, the Consumer may request repair or replacement of the Product,



    1. in the event that the Seller refused to bring the Product into compliance with the contract or did not bring the Product into compliance with the contract or the lack of compliance of the Item with the contract continues despite the fact that the Seller tried to bring the Product into compliance with the contract or the lack of compliance of the Product with the contract is significant enough that it justifies a price reduction or withdrawal from the contract without first using the protection measures indicated in point a. or it clearly follows from the Seller's statement or circumstances that he will not bring the Product into compliance with the contract within a reasonable time or without excessive non-compliance for you, then you may demand a reduction in the price of the Product or withdraw from the contract. However, you cannot withdraw from the contract if the lack of compliance of the Product with the contract is immaterial. The reduced price must be in such proportion to the price resulting from the contract that the value of the Item inconsistent with the contract remains in proportion to the value of the Item consistent with the contract. If the lack of conformity with the contract concerns only some Items delivered under the contract, you may withdraw from the contract only in relation to these Items, as well as in relation to other Items purchased by you together with the Items that are not in conformity with the contract, if you cannot reasonably be expected to agree keep only Items consistent with the contract.

 

  1. If you request replacement of the Product or removal of the defect or submit a declaration of price reduction, specifying the amount by which the price is to be reduced, and We do not respond to this request within 14 days, your request is considered justified.



  1. You have the right to use out-of-court methods of dealing with complaints and pursuing claims.



  1. Our warranty liability is excluded in the cases provided for in applicable law, in particular:





    1. when you knew about the defect of the Product at the time of concluding the Sales Agreement (Article 557 § 1 of the Civil Code);



    1. if the Product does not have properties that have been publicly assured by another person indicated in Art. 556(1) § 2 of the Civil Code if we did not know these assurances or, judging reasonably, could not have known them, or they could not influence your decision to conclude the Sales Agreement, or if their content was corrected before concluding the Sales Agreement.

 

  1. We would like to inform you that your subjective feelings regarding your individual taste do not mean that the Product has defects within the meaning of the provisions of the Civil Code.



  1. If only some of the Products purchased by you are defective and can be separated from defect-free Products without damaging them, your right to withdraw from the Sales Agreement is limited only to the defective items.

 

XII. CONTACT AND SERVICE COMPLAINTS



  1. We exercise due diligence to ensure the appropriate level of operation of our Store. You have the right to report reservations and errors in the operation of the Store by writing to us by e-mail at: sklep@animalisland.eu or by calling: +48 721 000 066.



  1. If you use our Services, you have the right to report physical or legal defects by sending an e-mail to: sklep@animalisland.eu .



  1. In a complaint or report of physical or legal defects, please provide:





    1. Your contact details necessary to send a response to the complaint,



    1. a description of the irregularities in the Service or in the operation of the Store, and your expectations related to them.

 

  1. We may ask you to provide additional information as necessary to respond fully.



  1. Complaints and notifications will be considered immediately after receiving full information, no later than within 14 days. We will notify you immediately about the decision regarding the complaint or notification via e-mail to the e-mail address provided in the notification.

 

XIII. RIGHT TO WITHDRAW FROM THE CONTRACT



  1. You have the right to withdraw from the Sales Agreement within 14 calendar days from the date of delivery. You do not have to provide a reason for withdrawing from the Sales Agreement or incur any costs in connection therewith, except for additional costs resulting from your chosen delivery method other than the cheapest delivery method offered by Us and the costs of returning the Product to Us.



  1. The returned Product must not show any traces of use. You are responsible for any reduction in the value of the Product resulting from using it in a manner beyond what is necessary to establish the nature, characteristics and functioning of the Product, and We may require you to cover any related costs.



  1. In order to withdraw from the Sales Agreement, you must clearly inform us about your decision. A sample declaration of withdrawal is attached as Annex 1 to the Regulations. You can use it.



  1. In order to meet the deadline for withdrawal from the Sales Agreement specified in point XII section 1 of the Regulations, it is sufficient to send us information about your desire to exercise the right of withdrawal, before the expiry of this deadline, to our e-mail address sklep@animalisland.eu or using the form available on the Website at



  1. You are obliged to return the Product to us immediately, no later than within 14 calendar days from the date of withdrawal from the Sales Agreement.



  1. The returned Product should be properly secured and packed and sent to the following address: Animal Island Sp. z o. o. 26-600 Radom, ul. Marii Fołtyn 11.



  1. We are obliged to immediately, no later than 14 calendar days from the date of your withdrawal from the Sales Agreement, refund all payments made by you, including the costs of delivery of the Product, with the exception of additional costs resulting from the delivery method chosen by you other than the cheapest ordinary one. delivery method offered by us.



  1. We will refund your payment using the same payment method you chose or by traditional bank transfer.



  1. The right of withdrawal does not apply to the Sales Agreement:





    1. in which the subject of the service is a non-prefabricated item, manufactured according to your specifications or intended to meet your individual needs;



    1. in which the subject of the service is an item that deteriorates quickly or has a short shelf life;



    1. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.

 

XIV. PERSONAL DATA



    1. We undertake to process your personal data in accordance with generally applicable provisions of law, in particular in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the freedom to the flow of such data and repealing Directive 95/46/EC (General Data Protection Regulation), with an emphasis on the use of technical and organizational measures appropriately adapted to the personal data processed.



    1. Regulations regarding the protection of personal data can be found in the Privacy Policy .

 

15th OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SEEKING CLAIMS

If the complaint procedure does not bring the result you expect, you can use, among others: With:

    1. Mediation conducted by the appropriate Provincial Trade Inspection Inspectorate, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates can be found here: uokik.gov.pl/wazne_adresy ;



    1. assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of the Trade Inspection, to which an application to consider the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: www.uokik.gov.pl/wazne_adresy.php#faq596 ;
    2. free assistance from a municipal or district consumer ombudsman;



    1. online ODR platform available at: ec.europa.eu/consumers .

 

XVI. COPYRIGHT

We hold the copyright to all articles and content posted in the Store. Unless otherwise indicated, all images, graphics and other creative elements are protected by copyright or trademark protection and belong to us or are licensed by us. We do not consent to their copying or reproduction in any way.

XVII. RESPONSIBILITY



    1. Due to technical reasons, there may be malfunctions or failures that prevent or hinder the use of the Store.



    1. The above also includes temporary disabling of access to the Store due to its modernization.

 

18th century CHANGE TO THE REGULATIONS



    1. We reserve the right to change the content of the Regulations for important reasons, such as:





      1. in the event of a change in regulations - the need to adapt the Regulations to legal provisions having a direct impact on the content of the Regulations and resulting in the need to modify them in order to comply with the law;



      1. the need to adapt the Regulations to the recommendations, orders, rulings, resolutions, interpretations, guidelines or decisions of authorized public authorities;



      1. expansion or change of functionality of the Store, including the introduction of new services provided electronically or change of existing functionalities of the Store;



      1. change in technical conditions for the provision of electronic services;



      1. the need to remove any ambiguities, errors or clerical errors that may have occurred in the Regulations;



      1. change of contact details, names, identification numbers, electronic addresses or links included in the Regulations;



      1. counteracting abuse;



      1. improving service quality;



      1. technical change in the process of concluding Sales Agreements via the Store.

 



    1. A change in the content of the Regulations is effective from the moment of placing the new Regulations in the Store or on the date indicated in the message about the change of the Regulations posted in the Store.



    1. In the case of the Account Service, the amended Regulations are binding on you if the requirements specified in Art. 384 of the Civil Code, that is: you have been properly notified of its changes and you have not terminated the contract within 14 calendar days from the date of notification.



    1. If a change to the Regulations results in the introduction of any fees, you have the right to withdraw from the Agreement.



    1. If you are registered in the Store, you will be informed about any changes to the Regulations by sending a message to the e-mail address you provided during registration.



    1. If you do not accept the new Regulations, you can delete your Account free of charge within 30 days from the date of notification of the change in the Regulations. The change in the Regulations does not affect the content and conditions of the Sales Agreements concluded by you before the change in the Regulations.



    1. The current Regulations are always available in the Store.

 

19th century FINAL PROVISIONS



    1. Each Order placed in the Store constitutes a separate Sales Agreement and requires separate acceptance of the Regulations. The Sales Agreement is concluded on time and in order to complete the Order.



    1. Agreements concluded on the basis of the Regulations are in Polish.



    1. In the event of a possible dispute before a common court, the court with general jurisdiction in accordance with applicable regulations will have jurisdiction.



    1. None of the provisions of the Regulations exclude or in any way limit your rights under the law.



    1. In matters not regulated in the Regulations, the provisions of the Civil Code, the provisions of the UŚUDE and other relevant provisions of Polish law shall apply.